TeleWare's approach to integration is one of the key reasons for our success over the past 14 years. At TeleWare, we ensure that our customers can access our applications via the "same user interface" regardless of the type of device they are using.
This approach has saved our customers significant amounts of time
and money as we enable them to roll out leading edge applications
without having to perform "forklift upgrades", thereby maximising the
return on their investments of existing infrastructure. The ability to
access out applications from any device has also enabled our customers
to easily roll out and manage lone working, wide area contact centre
and mobile working solutions.
All of TeleWare's applications can be deployed across both
IP and TDM networks, or a mixture of both. This is because TeleWare
sits above the Infrastructure layer, ensuring that our customers end
users continue to get the same experience regardless of what the
infrastructure is. Add to this our ability to provide mixed vendor
environments for solutions such as Unified Messaging where customers
can use a mixture of any IMAP compliant email solution (e.g MS Outlook,
Novel Groupwise, Lotus Notes, HP Openmail etc), and TeleWare can truly
provide an application suite that offers our customers complete
flexibility to choose their infrastructure based on a best of breed
approach, as opposed to being tied into one supplier for the life of
their solution. In most cases, all TeleWare needs is an open interface.
